Terms & Conditions
Introduction
Welcome to SOGA Spaces! These Terms & Conditions govern your use of our products and services. By using our products and services, you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, you may not use our products and services.
Products & Services
SOGA Spaces is a company that provides a range of products and services to its customers. These products include furniture, which is available in a variety of styles and designs to suit different preferences and needs. The company also offers design services, which can help customers to create a customized and cohesive look for their working spaces.
In addition to providing furniture and design services, SOGA Spaces also may offer installation services. This means that the company’s team of professionals can help customers to set up and install their new furniture, ensuring that everything is in place and ready to use.
It’s important to note that the availability of SOGA Spaces’ products and services may vary depending on a number of factors, such as market demand and supplier availability. Additionally, the company may make changes to its product and service offerings from time to time without prior notice, which is something to keep in mind if you are considering purchasing from them.
Overall, if you are looking for furniture and design services to help create a beautiful and functional working space, SOGA Spaces may be a good option to consider.
Orders & Payment
At SOGA Spaces, the process for placing an order is straightforward and simple. Customers can place their orders either through the company’s website or by getting in touch with the customer service team. This allows customers to choose the method that they find most convenient.
In terms of payment, SOGA Spaces accepts payment through major credit cards, as well as other payment methods that are specified on the company’s website. This gives customers a variety of options to choose from, which can help to make the payment process more flexible and accessible.
It’s important to note that all payments must be made in full before any products or services are provided. This means that customers will need to ensure that they have the necessary funds available to complete their purchase before placing an order.
In the event that a payment is not received in full, SOGA Spaces may be unable to fulfil the order or may need to delay the delivery of products or services until payment is received. This is an important policy to be aware of, as it helps to ensure that the company is able to maintain its financial stability and continue to provide quality products and services to its customers.
Overall, if you are considering placing an order with SOGA Spaces, it’s important to review the company’s payment policies to complete your purchase before placing your order.
Delivery & Installation
SOGA Spaces provides its customers with delivery and installation services for its products. This means that customers can have their furniture and other items delivered right to their doorstep, as well as have them installed by the company’s team of professionals.
The company is able to deliver its products to locations all over the world, making it a convenient option for customers who may be located in different regions. However, it’s important to note that delivery times and prices may vary depending on the specific product being ordered, as well as the customer’s location.
To help customers plan accordingly, SOGA Spaces strives to provide estimated delivery dates and the best freight cost possible for each order. This can help customers to make informed decisions about their purchases and to better anticipate when their items will arrive.
In addition to delivery services, SOGA Spaces also offers installation services for its products. However, it’s important to note that these services are subject to availability depending on the city or country and may need to be scheduled separately from delivery. This means that customers who are interested in installation services should speak with the company’s customer service team to confirm availability and schedule the installation at a convenient time.
Overall, by offering delivery and installation services, SOGA Spaces aims to provide its customers with a convenient and stress-free shopping experience. Whether you’re looking for a new piece of furniture for your office, the company’s delivery and installation services can help to make the process simple and hassle-free.
Returns & Refunds
At SOGA Spaces, the company takes customer satisfaction seriously, and they offer a return and exchange policy to their customers. If for any reason you are not satisfied with your purchase, you can contact the customer service team within three days of delivery to arrange for a return or exchange.
It is important to note that all SOGA products are made to order, which means that they are customized to the customer’s specific needs and requirements. As such, they may not be returned unless authorized in writing by SOGA Spaces. The company may require a valid reason for the return, and the customer must follow the return process provided by SOGA Spaces.
In the event that a product is defective or failing in a warranty situation, SOGA Spaces may deem it necessary to issue a Return Merchandise Authorization (RMA). This is a formal document that allows customers to return products that are under warranty for repair or replacement. Customers must follow the RMA process provided by SOGA Spaces to ensure a smooth and efficient return process.
Returned products must be in their original packaging and in like-new condition to be eligible for a refund or exchange. It is important to take care when returning products to ensure that they are not damaged during shipping.
Refunds will be issued to the original payment method and may take up to 10 business days to process. Customers should be aware that this processing time is beyond the control of SOGA Spaces and may be impacted by external factors such as the customer’s bank or credit card company.
Overall, by offering a return and exchange policy, SOGA Spaces aims to provide its customers with peace of mind and ensure that they are satisfied with their purchase. If you have any questions or concerns about the company’s return and exchange policy, you can contact the customer service team for assistance.
Cancelling An Order
SOGA Spaces prides itself on providing customized furniture to meet its customers’ specific needs and requirements. However, this means that all of their furniture is made to order. Once an order has been acknowledged by SOGA, the customer is not able to make any changes or cancel the order without the consent of SOGA. This is because SOGA is likely to have already started the manufacturing process for the order, and changing or cancelling it may result in a significant loss for the company.
If a customer wishes to cancel an order before the start of production for standard products, they will be subject to a cancellation charge of 30%. This charge is intended to cover any costs that SOGA may have incurred up until that point, such as ordering materials or reserving production capacity. It is important to note that this cancellation charge only applies to standard products and not to custom orders, which may be subject to different terms.
Overall, it is essential for customers to carefully consider their order before placing it, as changes and cancellations may not be possible once it has been acknowledged by SOGA. This policy is in place to ensure that the manufacturing process runs smoothly and to minimize any potential loss for the company. If you have any questions or concerns regarding the order cancellation policy, you can contact the customer service team for assistance.
Warranties
At SOGA Spaces, we believe in the quality of our products, and we are committed to standing behind them. As a result, we offer a warranty on our products to give our customers peace of mind and ensure their satisfaction.
The terms of the warranty will vary depending on the product, and we provide at least a two-year production guarantee for all our products. This guarantee ensures that the products will be free from defects in materials and workmanship for a period of at least two years from the date of purchase. The warranty terms may differ depending on the product, and we encourage you to contact our customer service team for further information on the specific warranty terms for your product.
If a defect in materials or workmanship is found during the warranty period, we will repair or replace the product at no cost to you. However, it is essential to note that the warranty does not cover damages caused by misuse, accidents, normal wear and tear, or modifications made to the product.
Overall, we are committed to providing our customers with high-quality products and ensuring their satisfaction through our warranty program. If you have any questions or concerns about the warranty for your SOGA Spaces product, please do not hesitate to contact our customer service team.
Intellectual Property
The intellectual property of SOGA Spaces, including all content on our website such as text, images, and logos, is protected by copyright and other intellectual property laws. This means that you are not allowed to use any of our content without our prior written consent. This includes but is not limited to copying, distributing, modifying, or creating derivative works based on our content. If you wish to use any of our content, you must first obtain written permission from SOGA Spaces or its respective owners. Unauthorized use of our content may result in legal action and penalties. We take our intellectual property rights very seriously and will take appropriate action to protect them.
Taxes
At SOGA Spaces, we understand that when you purchase goods or services, there may be additional taxes that you are required to pay in addition to the purchase price. These taxes can include sales tax, use tax, customs tax, and other applicable taxes. It is important to note that customs taxes for Turkey will be collected by SOGA Spaces, but local taxes will be the responsibility of the purchaser.
When you make a purchase from us, the seller may add these taxes to the purchase price and collect them from you. Alternatively, the seller may invoice you for the taxes separately. In either case, it is ultimately the responsibility of the purchaser to pay these taxes. If you believe that you are exempt from paying these taxes, you may need to provide the seller with an appropriate exemption certificate.
It is essential to keep in mind that failure to pay the required taxes or providing false information on an exemption certificate can result in legal consequences and penalties. Therefore, it is crucial to ensure that you comply with all tax laws and regulations when making a purchase from SOGA Spaces. If you have any questions about taxes or tax exemption, please contact our customer service team for further information.
Limitation of Liability
The Limitation of Liability clause in our Terms & Conditions sets out the extent of SOGA Spaces’ liability for any damages or losses that may arise from the use of our products or services. We strive to provide high-quality products and services, but we cannot guarantee that they will be completely free from defects or errors.
Under this clause, SOGA Spaces and its affiliates will not be held liable for any indirect, incidental, special, or consequential damages that may arise from the use of our products or services. This can include, but is not limited to, lost profits, lost data, or other types of economic or non-economic loss.
However, in the event that SOGA Spaces is found liable for any direct damages, our liability will be limited to the amount that you paid for the specific product or service that caused the damage. This means that you will not be able to recover any additional damages beyond the amount that you paid for the product or service.
It is important to note that this limitation of liability does not apply to damages that result from our intentional acts. In such cases, our liability will not be limited to the amount paid by you for the product or service, and we may be held liable for any direct, indirect, incidental, special, or consequential damages.
Governing Law
The governing law clause in the Terms & Conditions of SOGA Spaces specifies that any disputes or legal issues that may arise as a result of the use of their products or services, or any other matter relating to the company, will be governed by and interpreted in accordance with the laws of the jurisdiction in which SOGA Spaces is located. This means that the laws of the specific state or country where the company is headquartered will apply to any legal disputes or matters that may arise. The clause also indicates that the principles of conflicts of law will not be taken into consideration, which means that the law of the jurisdiction where the dispute occurs will not apply. By agreeing to these terms and conditions, customers are acknowledging that any legal matters related to the company will be resolved under the laws of the jurisdiction in which SOGA Spaces is located.
Changes to Terms & Conditions
The text states that SOGA Spaces may make changes to these Terms & Conditions at any time and that the updated terms will be posted on the company’s website. This means that customers should check the website periodically for any changes. By continuing to use SOGA Spaces’ products and services after the changes are posted, customers are considered to have accepted the new terms. It is important for customers to review any changes carefully to ensure that they are still in agreement with the terms of service.