F.A.Q

Let us know about the products you need and we will send the products to your door. You will be informed of each process from ordering to delivering.

We work with logistics companies that can ship to all countries in the world. We pack your products as required and deliver them to you through the logistics company you choose or the logistics company we work with.

There is no minimum order amount, however, the order amount may affect the freight charge.

Our lead times vary dependent on your demand and our factory workload. Our aim is to have your products ready within 5 weeks at the latest.

If you have purchased products from us before, we receive a 50% prepayment and the remaining 50% payment before shipment. If you are purchasing from us for the first time, we expect the full payment in advance while placing the order.

Yes, you can pay by credit card, but in this case, we need to add the commission received from us by the banks to the total amount. This commission amount may vary according to the sales amount and country.

It is not possible to give exact price information before ordering. We get quotes for you from at least 3 logistics companies and send you the most suitable one. Or you can choose your own logistics company. Do not hesitate to ask for a quote for logistics by writing to us about the products you want to purchase, please.

Our quotes are valid for at least 30 days from the date on the quote. Please, the enquiry whether there is any change after 30 days.

All SOGA furniture is made to order. Acknowledged orders may not be changed or cancelled without the consent of SOGA, as we have likely started the manufacturing process of your order. In the event of cancellations prior to the start of production for standard products, customers will be liable for a cancellation charge of 30%. Please see our Terms & Conditions for more information.

Please, let us know which products’ instruction(s) you need and then we will send them to you. After placing an order and before arriving you the product(s), necessary instructions will already be sent by SOGA Order System.

From the design stage of our products, we do not use any material that can harm the world or you. We always prefer recycled or recyclable materials such as certified recycled wood, iron, glass, fabric, felt.